Refund Policy

1. Before Work Begins

If you paid but have not yet submitted your build intake form, or work has not yet started on your build, you are eligible for a full refund minus any payment processing fees already incurred. Request this by emailing rankbotaiapp@gmail.com with your payment confirmation.

2. After Work Begins

Once we have received your completed intake form and begun work on your build, deposits and payments become non-refundable. This reflects the time, tools, and effort committed to your specific build from that point forward. This applies to all tiers: Quick Book, Starter, Standard, and Pro.

If you're unsure whether work has begun on your order, email us and we'll let you know exactly where things stand before you request a refund.

3. Standard and Pro Deposits

The amounts charged at checkout for Standard ($250) and Pro ($750) tiers are deposits toward the total build cost, not the full price. If you cancel after work has begun, the deposit is non-refundable, consistent with Section 2 above. If a build is completed and delivered, the deposit is applied toward the final invoice, and only the remaining balance is due.

4. If You're Unhappy With the Delivered Build

If the delivered build doesn't match what you requested on your original intake form, we will work with you through the included revision rounds to correct it at no additional charge. Refunds are not automatically issued for dissatisfaction with a build that matches the original scope — our goal is always to fix it through revisions first.

If, after revision attempts, we're unable to deliver something reasonably consistent with your original request, contact us directly to discuss options on a case-by-case basis.

5. Monthly Care Subscription

Monthly Care is billed on a recurring basis. You can cancel at any time to stop future charges, but we do not refund the current billing period once it has started, since hosting and support for that period are already in effect.

6. Payment Disputes

Because payments are processed through Bluevine and not through our own billing system, we don't have automatic confirmation the moment a payment clears. If you believe you were charged in error, or a payment didn't go through correctly, please email us with your payment confirmation and we'll sort it out directly rather than requiring you to file a bank dispute first.

7. How to Request a Refund

Email rankbotaiapp@gmail.com with:

• Your name and business name
• The payment confirmation or receipt
• A short explanation of the issue

We aim to respond to refund requests within a few business days.